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Classmaster Series

Upskill, Upsell, Uplift - Introduction to Sales

Specifically designed to train and improve the skills of salespeople across numerous industries, the CLASSMASTER SERIES includes ‘golden nugget’ lessons on mastering critical life-skills as well as pointers on harnessing the vital significance of emotional intelligence within the workplace.

LESSON # 1
THE FIRST IMPRESSION
  •  When does the preparation for your work day begin
  •  The customers first impression of you
  •  What to avoid during your first client interaction
  •  Professional appearance and confidence levels
  •  Weighing up the client as they enter your sales space

LESSON # 2
EMOTIONAL INTELLIGENCE
  •  How to interpret a conversation
  •  Confirming o rchanging your customers opinion
  •  Interpreting your client and keeping their trust
  •  Staying ’in the zone’ – what this really entails
  •  The power of empathy in conversion 
  •  The overwhelming value of INTERGRITY

LESSON # 3
THE MEANING OF TRUE VALUE
  •  What defines a successful sales interaction
  •  Understanding the clients budget
  •  What defines a happy customer engagement
  •  Knowing when to offer the client an alternative item
  •  The difference between price and VALUE

LESSON # 4
CONFIRMING THE SALE AND WHAT ELSE?
  •  Identifying red flags and understanding why a sale can potentially slip from your grasp
  •  Planning your next move as t when you feel the sale is slipping
  •  Importance of transparency and how this effects a clients trust in you

LESSON # 5
HOW TO BRING A SALE BACK?
  •  Knowing when and how to upsell your client
  •  Staying ‘in the zone’
  •  The ‘over sell’ versus the ‘upsell’ and knowing how to differentiate between the two 
  •  Ensuring that your client always feels top of mind 

LESSON # 6
THE BUY / BYE
  •  Engagement and conversation with client during the payment process
  •  Importance of leaving a lasting impression
  •  The value of ‘word of mouth’
  •  Understanding the concept of ‘the silent sales person’

Coming soon..

Exciting training courses in development include:

Stress Management, Priority Management, Customer Care, Boardroom Presentation Skills, Telesales Skills, Tradesmen Soft Skills as well as Digital Sales Training.