Classmaster Series
Upskill, Upsell, Uplift - Introduction to Sales
Specifically designed to train and improve the skills of salespeople across numerous industries, the CLASSMASTER SERIES includes ‘golden nugget’ lessons on mastering critical life-skills as well as pointers on harnessing the vital significance of emotional intelligence within the workplace.
LESSON # 1
THE FIRST IMPRESSION
- When does the preparation for your work day begin
- The customers first impression of you
- What to avoid during your first client interaction
- Professional appearance and confidence levels
- Weighing up the client as they enter your sales space
LESSON # 2
EMOTIONAL INTELLIGENCE
- How to interpret a conversation
- Confirming o rchanging your customers opinion
- Interpreting your client and keeping their trust
- Staying ’in the zone’ – what this really entails
- The power of empathy in conversion
- The overwhelming value of INTERGRITY
LESSON # 3
THE MEANING OF TRUE VALUE
- What defines a successful sales interaction
- Understanding the clients budget
- What defines a happy customer engagement
- Knowing when to offer the client an alternative item
- The difference between price and VALUE
LESSON # 4
CONFIRMING THE SALE AND WHAT ELSE?
- Identifying red flags and understanding why a sale can potentially slip from your grasp
- Planning your next move as t when you feel the sale is slipping
- Importance of transparency and how this effects a clients trust in you
LESSON # 5
HOW TO BRING A SALE BACK?
- Knowing when and how to upsell your client
- Staying ‘in the zone’
- The ‘over sell’ versus the ‘upsell’ and knowing how to differentiate between the two
- Ensuring that your client always feels top of mind
LESSON # 6
THE BUY / BYE
- Engagement and conversation with client during the payment process
- Importance of leaving a lasting impression
- The value of ‘word of mouth’
- Understanding the concept of ‘the silent sales person’
Coming soon..
Exciting training courses in development include:
Stress Management, Priority Management, Customer Care, Boardroom Presentation Skills, Telesales Skills, Tradesmen Soft Skills as well as Digital Sales Training.
